17hats Tag Glossary

Paste your tag list & get it sorted into what's live, what's audience, what's cleanup & what nobody can tell from the outside.

📥 Paste your tag list

  1. In 17hats, click the gear icon & go to Account Settings → Account Templates → Tag Management.
  2. Click just above the first tag name & drag down past the last row on the page.
  3. Copy, paste below, then Add this page.
  4. Go to the next page in 17hats & repeat. If you lose your place & paste a page twice, nothing breaks; a repeated tag replaces its earlier row rather than adding a second one, so the counts stay accurate.

📌 Heads up: the Contacts & Projects numbers in Tag Management only count active contacts & projects. Archived projects & archived contacts aren't included, so a tag showing 0 may still be on years of past events. The glossary sorts with that in mind.

What happens after you paste (sample tags, not a real account).
👀 What it will look like
17 features
38	0
17h account walkthrough
50	10

Tag name on one line, the two counts on the next. Extra header rows & blank lines are ignored.

🔒 Your tags & notes are saved in this browser only, so you can close the tab & pick up where you left off. Nothing you paste or type is uploaded. Start over clears it (worth doing on a shared computer). Saving your glossary asks for your name & email through a Flodesk form, which adds you to my email list. The page counts anonymous clicks (like "sorted" or "saved as PDF") with Google Analytics so I can see what's useful; tag names & notes are never included.

🏷️ Not ready to paste? Here's how 17hats tags work first

📍 Tags live in two places

Project tags are applied to a specific job or booking. These are the powerful ones… they can move pipeline stages, start & stop workflows, and be used for search. Contact tags are applied to the person. Great for segmenting your audience by client type, lead source or booking history, & for filtering your contact list down before you export it.

The Tag Management screen shows one list with a count for each. A tag can carry both.

💼 Every tag has a job. Some have two.

Automation tags are functional… they make things happen. A project tag can start a workflow, stop one, or move a project to a new pipeline phase.

Search & organization tags sit quietly on a record & wait for you to need them. All your corporate clients, all last year's graduations, all your tax exempt accounts. They don't trigger anything; they help you find & filter.

Some tags do both. A "confirmed job" tag might move a project into your Confirmed phase & also serve as a filter. That's not a problem, that's 17hats being efficient. Just know what it's doing so you stay in control.

A messy tag list usually means nobody decided which job each tag was doing.

🔀 Five ways a tag gets applied

Via lead capture form: when someone submits your inquiry form, tags can be applied automatically, including ones based on dropdown answers like event type or lead source.

Via questionnaire answer: when a client picks an option (like "do you need teardown?"), their answer can apply a project tag, which can then trigger a whole workflow.

Via online scheduling: when someone books one of your scheduling services (a consultation, a design call, a site visit), the booking can apply tags automatically.

Via workflow action: a running workflow can add or remove tags at any step.

Manually: some tags just make sense to apply yourself, like corporate client, VIP or repeat customer.

This is the reason a tag list alone can't tell you what's safe to delete. Four of those five happen without anyone touching the tag, & none of them are visible from the Tag Management screen.

✏️ Naming so the job is obvious

Automation tags tend to describe a status or action: quote sent, confirmed job, needs takedown. Search tags tend to describe a characteristic: corporate client, repeat customer, tax exempt. That pattern alone makes a list far easier to read. Tags support spaces, so names can be as readable as you want.